Appropriate IT support on all fronts and at every level. Flexible and scalable.
SiWiFi offers Managed Services in the areas of Networking , Hybrid Cloud and Cybersecurity and we distinguish ourselves with our Managed services by, among other things, working with specialized customer teams and offering various forms of collaboration. Ranging from 24/7 monitoring, various forms of hybrid management (shared management responsibilities with clear cooperation agreements) to a complete partnership between SiWiFi and your IT Management department.
IT infrastructures and associated technologies are becoming more complex and good IT employees scarcer. As a result, IT departments have less and less time to maintain the quality of the IT environment or for innovation. More and more organizations are outsourcing their infrastructure work.
Service levels
Every organization needs different support. That is why SiWiFi offers a choice of three levels of Managed Services:
- Control – solid foundation for your own management organization: 24×7 proactive monitoring, direct contact with certified engineers in the event of incidents and config backup & control
- Premium – extension of the Control service based on hybrid collaboration: adding services such as Software Release Management, Lifecycle Management, Change Management and operations management as needed
- Elite – at Elite service level, SiWiFi, under the direction of the customer, takes implementation responsibility for operational management processes on the network infrastructure
Benefits of Managed Services
- 24/7 monitoring of the IT environment
- Proactively warn if problems threaten
- Resolve issues quickly to ensure continuity
Support during transition
SiWiFi continuously innovates and broadens its service portfolio. We also have experience with transition paths and processes. We take our customers with us and guide them intensively through the operational and organizational transition. Our knowledge, experience and unique way of working with customers make us optimally positioned to provide a suitable solution for all IT infrastructure management needs.
Managed Networking Services
Peace in your IT environment
With 24×7 state-of-the-art monitoring, certified people and ITIL4 processes, we continuously maintain control over your IT environment. We offer various forms of hybrid management & dashboarding (shared management responsibilities with clear collaboration agreements) to a complete partnership between SiWiFi and your IT Management department.
Elite
Always in the air
IT infrastructures are becoming increasingly complex and good resources are becoming scarcer. As a result, IT departments have less time to maintain data quality, innovation and security. This makes financial budgets more difficult to predict and it is more difficult to define long-term IT business planning. It is logical that more and more organizations outsource their IT services.
By outsourcing complete processes (Elite), you can be sure that crucial IT systems always remain up and running.
